Frances is a seasoned executive with over 20 years of experience in leading global business transformation initiatives. As Chief Customer Experience Officer, Frances is passionate about building high-performing teams with diverse skills and experiences and leveraging cutting-edge technology to help organizations revolutionize their Human Resources and Financial operations. She is an expert in driving digital transformation and has a proven track record of enhancing customer satisfaction by delivering excellence, accelerating revenue growth, and increasing business agility.

Prior to joining Skillcentrix, Frances held several prominent leadership roles in the Workday ecosystem, including building and leading the Workday North America Practice at Huron Consulting Group. She also served as the Workday Solutions and Delivery Leader for IBM, where she led efforts to modernize HR and Finance teams through innovative technology, resulting in smarter and more sustainable decision-making.

Frances’s leadership style is energetic and collaborative, fostering an environment of empowerment and innovation. She excels in building strong relationships, strategic planning, and team development, ensuring successful project delivery and customer satisfaction. Her commitment to creating lasting value through technology-driven transformations has made her a trusted advisor to customers across various industries.